Analyzing Factors for the Successful Implementation of Enterprise Resource Planning System in UAE Organizations

The purpose of the research was to analyze the factors affecting the successful implementation of enterprise resource planning (ERP) systems. A qualitative research approach was used to facilitate the realization of the study purpose. ERP systems provide decision-makers with suitable and accurate information and also enable them to foresee the outcome of their decisions. The main objective of this present research study is to determine the relationship among factors—project management (PM), top management support (TMS), strategic decision making (SDM), communication (COMM), minimum customization (MCUST), business process alignment (BPA), user training (UT), and testing of application (TA)—and the successful implementation (IM) of ERP systems in the United Arab Emirates (U.A.E.). The academic implications of this study are that there are vast gaps between what has been investigated within the field of Implementation of ERP and the perception of the system users. The findings of this study, which fill these gaps, can be used by companies who want to understand what makes an implementation of ERP work in relation to their system users and by researchers in conducting further research within the scope of this field.