Ahmed, G, Alblooshi, Tareq, Azli, Moer, Hilmi, Mohd Faiz and Abudaqa, Anas (2023) Examining the trends in citizen satisfaction towards e-government services in United Arab Emirates: a structural equation modelling approach. International Journal of Services, Economics and Management, 14 (1). pp. 58-77. ISSN 1753-0822
Full text not available from this repository.Abstract
In the field of public services, the title of citizen satisfaction and dissatisfaction has gotten significant attention both in recent and past literatures. The purpose of this research is to examine the trends in citizen satisfaction for e-government services as observed through service usefulness, service ease of use, information awareness and service quality, based on 364 valid samples from UAE. After examining the measurement model, the structural model is applied through Smart PLS-SEM for both direct and moderating effect, and the study result confirms that there is a significant and positive impact of e-service ease of use, information awareness, e-service quality, and online trust on citizen satisfaction to e-government services. The empirical findings of the study contribute by providing useful and practical insights to various stakeholders who are responsible for managing and providing e-government services for better citizen satisfaction.
Affiliation: | Skyline University College |
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SUC Author(s): | Ahmed, G ORCID: https://orcid.org/0000-0001-7686-7581 |
All Author(s): | Ahmed, G, Alblooshi, Tareq, Azli, Moer, Hilmi, Mohd Faiz and Abudaqa, Anas |
Item Type: | Article |
Uncontrolled Keywords: | e-government services, citizen satisfaction, service usefulness, UAE |
Subjects: | A Business and Management > AB Business and Management A Business and Management > AD Corporate Governance A Business and Management > AE Economics |
Divisions: | Skyline University College > School of Business |
Depositing User: | Mr Mosys Team |
Date Deposited: | 25 Dec 2023 13:45 |
Last Modified: | 25 Dec 2023 13:45 |
URI: | https://research.skylineuniversity.ac.ae/id/eprint/675 |
Publisher URL: | https://doi.org/10.1504/IJSEM.2023.129597 |
Publisher OA policy: | https://v2.sherpa.ac.uk/id/publication/4513 |
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