Alzoubi, H M, Ahmed, G and Alshurideh, Muhammad (2022) An empirical investigation into the impact of product quality dimensions on improving the order-winners and customer satisfaction. International Journal of Productivity and Quality Management, 36 (2). p. 169. ISSN 1746-6474
Full text not available from this repository.Abstract
The quality of product is a major element through which customers are attracted to purchase and as a result, companies get in return sales and profits. This study aims to investigate how product quality dimensions can improve the order winners from the case study of Apparel Group a leading retailer in Dubai, UAE. 155 customers were surveyed to collect the primary data to test the proposed hypotheses. The results show that performance, features, durability and perceived quality have strong relationships with order-winners, and all such elements improve the winning orders for firms.
Affiliation: | Skyline University College |
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SUC Author(s): | Alzoubi, H M ORCID: https://orcid.org/0000-0003-3178-4007 and Ahmed, G ORCID: https://orcid.org/0000-0001-7686-7581 |
All Author(s): | Alzoubi, H M, Ahmed, G and Alshurideh, Muhammad |
Item Type: | Article |
Uncontrolled Keywords: | product quality, order-winners, customer satisfaction |
Subjects: | A Business and Management > AB Business and Management A Business and Management > AP Marketing |
Divisions: | Skyline University College > School of Business |
Depositing User: | Mr Mosys Team |
Date Deposited: | 25 Dec 2023 13:32 |
Last Modified: | 25 Dec 2023 13:32 |
URI: | https://research.skylineuniversity.ac.ae/id/eprint/741 |
Publisher URL: | https://doi.org/10.1504/IJPQM.2022.124711 |
Publisher OA policy: | https://v2.sherpa.ac.uk/id/publication/4496 |
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